Support and Downloads

How To Get Support

For Dentists:
1-877-624-6243
Monday-Thursday 8:00am-8:00pm EST
Friday 8:00am-7:00pm EST
Email Support

For Orthodontists and Oral Surgeons:
1-866-724-6317
Monday-Thursday: 7:30 am-8:00pm EST
Friday: 7:30am-7:00pm EST
Email Support

How To Enroll With Support
If you are not currently enrolled in our support maintenance program, you may contact our Customer Care department at:

1-800-800-9511
Monday–Friday
8:00am–5:00pm (EST)
Or email us at customercare@carestream.com

Ask your sales representative about our support and maintenance plan. Call us today at 1-800-944-6365 for more information.

Finding a Network Solution Provider
As a leading provider of imaging and practice management technology, we are committed to providing our customers with a seamlessly integrated system. To assist our customers with implementing and supporting their network and hardware components, we have partnered with a series of network solution providers around the country. Our network solution providers are fully certified and have been trained to service and support the networks and hardware peripherals for most of our products.

For help with hardware and software installations, locate the network solution provider (NSP) near you. All NSPs are fully certified and trained to support our imaging equipment, networks and hardware.

Downloads

Acquisition Module: Provides the necessary link between your x-ray equipment and PC or practice network.

Cephalometric TWAIN Driver: Regulates communication between software applications and cephalometric imaging devices to acquire images directly.

Panoramic TWAIN Driver: Regulates communication between software applications and panoramic imaging devices to acquire images directly.