Unless otherwise noted, the Technical Solutions Center is open during the following hours:
Monday - Friday: 8 am - 8:30 pm EST
To obtain support for a specific product or service, please select from the categories listed below. Or, to enroll in our support maintenance program, please call us at 1800.262.8144 (Monday - Friday, 8am - 5pm ET). You can also send us an email.
M-F: 8 am - 8:30 pm EST
Email Hardware Support
Email National Accounts Imaging Support
Email CS SoftDent Support
Email CS PracticeWorks Support
Email CS OrthoTrac Support
Email CS WinOMS Support
Choose from the links below for documentation related to your Carestream Dental product(s) and/or our HIPAA Policy.
To download drivers and utilities for your imaging and/or practice management software, please select the appropriate icon for your product.
Need to update your practice management software? Choose "Update Central" to request the latest version available to you.
Note regarding update for Current 3D Viewer: CS 3D Imaging Software version 3.7.1 is only compatible with 64-bit operating systems. The previous version of the viewer (3.5.18) will provide support for 32-bit operating systems. Both versions will be included in the .zip file you download. Please select the appropriate version for your operating system.
Information about ICD-10 Codes*
Beginning October 2015, all medical insurance claims will require that the new ICD-10 codes be used. For more information on ICD-10, please refer to information on CMS: http://www.cms.gov/Medicare/Coding/ICD10.
ICD-10 News for Carestream Dental Practice Management Software
For WinOMS Users ICD-10 codes are now available in CS WinOMS version 8.11. This update will automatically ship to any office on support. To download ICD-10 codes for WinOMS, click here.
For Windent Users ICD-10 codes are now available in WinDent version 6.5.9. To receive the update, please contact WinDent Software Support at 1-800-466-9661 Opt. 1. To view the ICD-10 installation instructions, click here.
Other ICD-10 Resources To view workshops and webinars on incorporating ICD-10 into your practice management, you can visit the link below:
ICD-9 to ICD-10-CM reference cards are available at: http://www.aaomsstore.com/p-153-icd-9-to-icd-10-cm-reference-card.aspx
Understanding ICD-10 Code Requirements Live Online Webinar For more information and to register for our complimentary webinars, click here.
*Disclaimer Carestream Dental employees are not certified in medical coding; therefore we are unable to provide any recommendations on medical diagnosis coding. We will provide assistance on how to utilize the ICD-10 codes in our Practice Management Software, but diagnosis information should be obtained from a medical coding specialist.
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Select from the links below to learn more about the additonal Support options we offer:
Use the links below to locate one of our certified service providers in your area:
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