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Practice Management
Carestream Dental Practice Management
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Training & Resources
eServices for CS R4+ Practice Management Software
Take greater control of your practice
and business by enrolling in one or more
eServices for your CS R4+ practice
management software.
Discover a better way to work
Enroll in eServices to Support the Success of You and Your Team
Make the most of your CS R4+ practice management software by enrolling in one or more of our optional eServices for CS R4+. Choose from the following options to obtain optimal results from your software.
Text Messaging
Unique two-way text messaging for your convenience
Simple, effective communications for your patients
Utilise integrated text messaging for effective and instant patient communication. Text messages are nearly always read instantly, bringing vital information about your patients next appointment to them at the right time. Our optional unique reply feature streamlines communication between patient and practice.
Autopost
Automatically print and post letters, recalls or reminders.
At a fraction of the cost and the touch of a button
Even with the popularity of text messaging and email, many patients still prefer to receive their correspondence via post. AutoPost offers massive cost savings in every part of the process, making post a viable option. It eliminates all the time-consuming activities required for your staff to print and send mail, and it reduces the cost for office supplies. Any undelivered mail is not charged. Sending mail simply requires a click.
eSignatures
Sign and Store, Safe and Secure.
It’s like signing on paper, only digital
Patients can see and sign forms just like signing on paper. The signed documents are stored within CS R4+ practice management software to provide a complete digital patient record with no need to store physical documents anywhere else.
As an additional safeguard against fraud, the biometric characteristics of how the signature was written are also recorded to prevent any forgery, fully meeting the original DOH guidelines.
Signed or unsigned forms can be printed if required and completed forms can be sent to your patients via email for their record.
Customers within England, Wales and Scotland on the latest update of CS R4+ will be able to select eSignatures and licence the module*. The exclusive new signature pad device, launched in 2017, can be purchased separately but only through Carestream Dental—currently the only supplier offering an all-in-one unit for signature capture.
You can now complete the following forms:
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Medical History
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Treatment acceptance
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NHS forms FP17 PR and GP17 PR in England and Scotland only
* Customers in Wales are unable to sign the PRW form electronically.
Engage
Enhance Practice/Patient relations with improved connecting and engaging
Increase bookings, reduce DNAs and grow your patient base
CS R4+ Engage is designed to specifically boost the attendance of both new and existing patients by combining the power of key services to increase patient engagement, satisfaction and loyalty.
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Patients can book their own appointments through the Engage Cloud online booking system, exclusive to CS R4+, at a time that suits them—whenever and wherever they are—on their smartphone, tablet or PC.
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Recare text with links to Cloud online appointment booking to make it even easier for patients to organise their schedules.
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After each office visit, Engage automatically sends a questionnaire to patients requesting feedback on their experience, which provides valuable insight that can enable you to adjust practice procedures to maintain elevated levels of patient satisfaction.
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Patients who provide positive feedback are given an opportunity to post a review. The reviews are then published at your discretion on the social media outlet of your choice, e.g., Facebook, Google or NHS choices incorporating ‘friends and family’, organically strengthening your Google ranking. Negative feedback is highlighted for your attention and a review is not offered.
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New patients come from many sources, and the most important ones are word-of-mouth referrals. When prospective patients search online Google your practice, they will not only find your location easily, they will also have access to positive reviews from your patients—and can then make an appointment immediately through your website.
Denplan Integration
Making CS R4+ the only choice for Denplan practices
Fully integrated solutions to make the management of Denplan patients much easier and faster.
Standard in CS R4+ are features that every Denplan practice needs. Our Patient Data Exchange (PDE) automatically updates your records to synchronise with Denplan securing up-to-date payment status, patient demographics and banding.
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Register your patients, from within R4+ individually or as family groups without the need for paperwork.
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Optional upgrade DEPPA integration – the innovative patient assessment tool - available to all Denplan member dentists.
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Denplan Previser Patient Assessment (DEPPA) is the only evidence-based, online individual risk assessment tool to help patients understand their current oral health and future disease risk.
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For all DEPPA users, CS R4+ offers a fully integrated workflow eliminating duplication of data entry, saving you significant appointment and clinical time.
Credit Card Processing
Faster and more convenient payments.
Error-free payments over the counter or the phone
With the PDQ machine linked directly to CS R4+, the amount of the credit card transaction is fed directly to the PIN reader, removing the potential for human error.
It also means that—at the end of the month—you no longer have to reconcile the figures in CS R4+ with your bank statement, so you benefit from much faster reconciliations.
Because the service operates via broadband, you can also enjoy further savings by eliminating a dedicated telephone line. When patients request to pay for services over the phone, you can process those transactions as well. Because it is often more convenient for some patients to pay over the phone versus traveling to the practice or posting a cheque, this feature promotes customer satisfaction and loyalty—as well as potentially reducing the amount of debt owed to your practice.
Online Backup and Recovery Service
Greater Safety and Security with Minimal Effort
Comprehensive Automatic Managed service
Don’t risk your practice and patient data with error-prone manual backup systems. With the monitored online backup and recovery service, you can be sure that your vital practice management data is kept safe and secure—effortlessly and automatically. This comprehensive managed service uses your existing broadband internet connection to upload encrypted data to a highly secure offsite data centre. Backup occurs automatically and is continuously monitored to prevent problems.