The official theme of the Global Oral Health Summit may have been “Take Your Practice to the Next Level,” but another important theme become very clear over the two-day event: Empathy. In addition to learning software tips and tricks and the latest practice trends, attendees also learned how Carestream Dental designers, developers and researchers empathize with oral healthcare professionals to better meet their needs, even during a time of rapid transition in the industry.
“The Summit is as much of a valuable educational event to Carestream Dental as it is attendees,” Satish Hemachandran, general manager of global practice management software, said. “By meeting users face-to-face, listening to their feedback and addressing their concerns, we can build true empathy for what they experience in their day-to-day work. That goes on to influence everything we design, develop and release.”
Hemachandran also announced during the opening session of the Summit an exciting new platform from Carestream Dental. The new care management platform, launching in early 2018, is an online offering that combines the functionality of Carestream Dental’s on-premise software with the security of cloud services, plus the ability to customize workflow with add-on modules.
Hemachandran encouraged attendees to become beta testers of the new platform, as well as share their feedback on other software updates with the Practice Management Pit Crew in Exchange Central. The Pit Crew, which has become a popular presence at industry events this year, invited attendees to take look under the hood of all of Carestream Dental’s software offerings, including new features to CS OrthoTrac and CS SoftDent just announced at the Summit, as well as recent updates to CS WinOMS and CS PracticeWorks.
Exchange Central, the hub of the Summit, was also home to the hands-on support team, which provided attendees with personalized one-on-one help for all their technical needs. Attendees were able to get their most pressing software questions answered in a casual setting—without patients hovering by the front desk.
In addition to meeting with support, the Summit offered time to learn new software tips and tricks and the latest industry trends, such as CBCT guided full mouth implant reconstructions; the perio-ortho side of CBCT technology; social media for practices; and delivering concierge-style service to patients. In all, nearly 150 courses were offered to help attendees take their practices to the next level. Attendees could also earn up to 13 hours of CE credits.
Before sessions started each day, attendees got active with either a Latin-inspired fitness class or a fun run hosted by Carestream Dental. Matthew Hottenstein from Oral and Maxillofacial Surgery Associates completed the race in 17:52 and was awarded a Texas-themed gift basket (a nod to the 2018 Summit’s location) and plaque. Attendees also gave back to the Orlando community by assembling 700 hygiene kits for those affected by recent hurricanes; the volunteer event was overseen by Clean the World. When not getting fit or giving back, attendees networked with 34 exhibiting industry partners in between courses. In the evenings, attendees socialized by the pool and enjoyed a laser light show and attended an Orlando-themed closing reception with live music and dancing.
Oral healthcare professionals can still benefit from Summit educational sessions with a virtual ticket and access 100 hours of on-demand recorded software training and educational content here.
Save the date for the 2018 Global Oral Health Summit that will take place at the Gaylord Texan, just outside Dallas, Texas, Nov. 9-11.