- Premium Support
*Only available for the CS 9600 and CS 8200 3D Neo Edition
Choose the CS UpStream option within CS Advantage to transform your equipment into a connected device. CS UpStream is an innovative, 24/7 advanced monitoring service for your equipment, which allows our service experts to track in real time the historical behavior of your equipment.
CS UpStream gives you an enhanced perspective that:
Leads to faster, more responsive service
Accelerates trouble shooting
Enables proactive and predictive support
Saves iterative onsite visits
Reduces equipment down time
This breakthrough, innovative service enables you to increase productivity, maximize efficiency and maintain your focus on what matters most: your patients. In other words, CS UpStream offers you to experience true peace of mind.
CS Upstream monitors the activity, gathers and transfers the data collected from the acquisition PC to Carestream Dental/dealer.
An alert detection and notification engine analyzes the data in real time against predefined alert criteria and launch immediate “call for actions” by notifying appointed individuals in case of alerts.
A web interface is used to access detailed information for each unit, incident and acquisition activity detected by the monitoring agents. It is available 24/7 and is restricted to equipment under service agreement.
CS UpStream is an option of the CS Advantage package and needs to be purchased additionally.
Enroll in CS Advantage and choose the CS Upstream option!
CS Upstream is currently only available for the CS 9600 and CS 8200 3D Neo Edition.
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