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Our Commitment to Privacy
At CSD, we are committed to protecting your privacy. Our commitment is to safeguard any personal information that you provide us, and to make every reasonable effort to use this information only as you choose.
Scope of this Policy
Collecting Your Personal Information
The type of information collected may include name, address, phone number, Social Security or other tax identification number, business contact information, billing and delivery information, email address, credit card information, and other demographic information.
What are "cookies" and how does CSD use them?
Cookies are small pieces of information stored by your browser on your computer's hard drive, at a website's request. CSD cookies do not contain any personal information and are used for following reasons:
Do I have to have a cookie set to use this site?
Carestreamdental.com can be accessed with cookies disabled; however, your visit will be significantly enhanced if cookies are enabled. Some parts of the site will require cookies to be enabled.
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Please click on the "Help" menu of your browser for information on setting cookie preferences.
Information We Collect from Other Sources
We may obtain information about you from other sources such as data brokers, credit reporting agencies, social networks, partners with which we offer co-branded services or engage in joint marketing activities, and publicly available sources.
We also may receive information about you from outside suppliers through your online activities on websites and connected devices over time and across websites, devices, apps and other online features and services.
Using Your Information
CSD uses the personal information you provide to:
We also use this personal information to provide you with information related to your account, the products or services you purchased from us, to better understand your needs and interests, to improve our service, and to personalize communications.
How and With Whom We Disclose Your Information
Your Choices about Receiving Email
CSD may send you email about your orders or your account and in response to your questions. CSD and its affiliates may also send you email with information and/or special offers about products and services that may be of interest to you.
Under most circumstances, we will give you an opportunity to let us know your preference regarding the receiving of promotional emails. This option applies to promotional emails only, as we may find it necessary to send you emails relating to your account, order, product, or pricing changes.
We provide you with the opportunity to update or delete certain Personal Information and to opt-out of having your Personal Information used or disclosed for certain purposes. For example, you may
Because we plan our communications in advance, it may take up to several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation. We will, however, continue to send transaction-based communications if you place an order, request a sample, request customer support, register a product, or make similar requests.
Please be aware that if you do not allow us to collect and use your Personal Information, we may not be able to deliver certain products, promotions, and offerings to you.
CSD automatically receives and records data on our servers from visitor browsers including computer IP (Internet Protocol) addresses and other information using cookies. This analysis looks for trends among many visitors to Carestreamdental.com or other CSD sites and determines which parts of the site are accessed most frequently and what information visitors find most valuable.
We may also collect and record information about what you viewed on our website. We may use this type of information and combine it with your personal information to help customize our future interactions with you. In doing so, we hope to provide better service to you by tailoring our communications to match your interests—to give you more of what you want and less of what you don't want.
Protecting Your Information
However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet.
Some of our sites may enable you to participate in public services such as discussion boards, chats, and live events. Please use discretion when posting personal information about yourself when using these services. Be aware that when you disclose personal information at these sites, such as your name, member name, email address, etc., the information may be collected and used by others to send unsolicited emails. The services are open to the public, and what you post there can be seen by anyone and is not protected. CSD cannot control the comments that you may receive while you participate in these services. You may find other people's comments to be offensive, harmful, or inaccurate.
Some CSD web pages contain links to and from other websites. CSD is not responsible for the privacy practices of those sites. CSD encourages you to ascertain the privacy practices of those websites.
International Data Transfers
By using our Sites, or providing information to CSD on or through our Sites, you understand and consent to the collection, use, disclosure and retention of information in the United States and other countries and territories, for the purposes set forth in this Policy. You hereby consent to the collection, use, disclosure and retention by CSD of your personal data as described under this Policy, including but not limited to the transfer of your personal data between CSD’s third party business partners, affiliates and subsidiaries in accordance with this Policy. For further certainty, any consent relating to a right to transfer information referred to in this paragraph shall be deemed to include your consent to the transfer of the applicable personal data to a jurisdiction which may provide a different level of privacy protection than that available in your own country.
CSD relies on approved Standard Contractual Clauses for the international transfer of personal information collected in the European Economic Area and UK as a legal basis for transfers of Personal Data.
Despite that the fact that the Court of Justice of the European Union invalidated the Privacy Shield adequacy decision, CSD is still certified under this program and will abide by the principles of the EU-U.S and Swiss-U.S Privacy Shield Framework, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EU or Switzerland to the United States. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. If you have questions or concerns about our privacy certifications, contact our third-party dispute resolution provider.
Rights of Individuals Located Outside the United States
If you are located in certain countries outside the US, you have specific privacy rights under applicable law with respect to your personal information.
We will rely on the following legal bases for processing your personal information, depending on our purpose for such processing.
If we intend to use your personal information that we have collected for a different purpose other than the purpose disclosed to you, we will provide you with information about the secondary purpose and with any other information necessary to ensure fair and transparent processing prior to such use.
You may have the following rights with regard to the personal information we control about you, subject to applicable exceptions, under local data protection laws:
You have the right to make a complaint with your local data protection authority if you believe that the processing of your personal information infringes your rights under applicable privacy and data protection laws. Contact details for EEA data protection authorities are available here.
In order to exercise your data protection rights, you may contact CSD as described in the “How to Reach Us” section below.
Special Information for Nevada Residents
Residents of the State of Nevada in the United States have the right to opt out of the sale of certain pieces of their information to other companies who will sell or license their information to others. If you are a Nevada resident and would like more information about our data sharing practices, please email us at email@example.com
California Residents’ Privacy Rights
Residents of the State of California have the right to request information from CSD regarding other companies to whom the company has disclosed certain categories of information during the preceding year for the other companies’ direct marketing purposes. If you are a California resident and would like to make such a request, please submit a request through the available form here.
The California Consumer Privacy Act provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of “Personal Information,” as well as rights to know/access, delete, and limit sharing of Personal Information. The CCPA defines “Personal Information” to mean “information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.” Certain information we collect may be exempt from the CCPA because it is considered public information (i.e., it is made available by a government entity) or covered by a specific federal privacy law, such as the Gramm–Leach–Bliley Act, the Health Insurance Portability and Accountability Act (HIPAA), or the Fair Credit Reporting Act.
To the extent that we collect Personal Information that is subject to the CCPA, that information, our practices, and your rights are described below.
Right to Information Regarding the Categories of Personal Information Collected, Sold, and Disclosed.
We may use any of the categories of information listed above for other business or operational purposes compatible with the context in which the Personal Information was collected.
On certain occasions, we may sell information to third parties. An external party may be considered a third party either because the purpose of sharing the Personal Information is not an enumerated business purpose under California law, or because our contract does not restrict them from using Personal Information for other purposes. To “sell” information means to disclose it to an external party for monetary or other benefit. We sell the following information:
Access to Deidentified Information.
We license access to deidentified health information that is derived from Protected Health Information, as defined by the Health Insurance Portability and Accountability Act. All such information is deidentified according to the safe-harbor or expert determination requirements of HIPAA.
Right to Access Information.
You have the right to request access to Personal Information collected about you and information regarding the source of that information, the purposes for which we collect it, and the third parties and service providers with whom we share it. To protect our customers’ Personal Information, we will verify your identity before we act on your request.
Right to Request Deletion of Information.
You have the right to request in certain circumstances that we delete any Personal Information that we have collected directly from you. To protect our customers’ Personal Information, we will verify your identity before we act on your request. We may have a reason under the law why we do not have to comply with your request or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Right to Information Regarding Participation in Data Sharing for Financial Incentives
We offer online resources whereby we incentivize you to share certain pieces of information with us. Participation is voluntary and you may opt out of the data sharing at any time.
Right to Opt Out of the Sale of Personal Information to Third Parties.
You have the right to opt out of any sale of your Personal Information to third parties. To exercise this right, please visit our “Do Not Sell My Personal Information” webpage here. Please note that your right to opt out does not apply to our sharing of Personal Information with service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the Personal Information only for that function.
How to Submit a Request.
In order to exercise your CCPA data protection rights, you may contact CSD as described in the “How to Reach Us” section.
Keeping Your Information Accurate.
If you are a registered user, you can review and update your profile using your user name and password. You can also contact your Customer Service representative. You may request that we delete or correct information we store about you and we will do so as appropriate and required.
This website is intended for use only by persons 18 years of age or older. By using the website you represent that you are at least 18 years of age. In addition, we do not knowingly solicit or collect Personal Information online from children under the age of 13 without parental or guardian consent. Please contact us as provided below in the Contact Us section if you believe we may have collected such information without parental or guardian consent.
How to make a Data Subject Access Request (DSAR)
You have the right to request personal data Carestream Dental LLC and its affiliates may hold about you. This is known as a Data Subject Access Request (“DSAR”). A data subject is an individual who is the subject of the personal data. If you wish to make a DSAR, please complete this form.
Upon submission of this form Carestream Dental will
DSARs are usually completed within thirty (30) days and are provided free of charge. We will provide the information in a commonly used electronic format, unless an alternative format is requested.
Whilst we provide the information requested without a fee, further copies requested by the individual may incur a charge to cover our administrative costs.
We will always aim to provide the requested information at the earliest convenience, but at a maximum, thirty (30) days from the date the request is received. However, where the retrieval or provision of information is particularly complex or is subject to a valid delay, the period may be extended by an additional sixty (60) days. If this is the case, we will write to you within thirty (30) days and keep you informed of the delay and provide the reasons.
The GDPR contains certain exemptions from the provision of personal information. If one or more of these exemptions applies to your subject access request or where the Company does not act upon the request, we shall inform you at the earliest convenience, or at the latest, within one month of receipt of the request.
How to Reach Us
If you have questions or concerns about your privacy when using the CSD website, please email firstname.lastname@example.org or contact us by mail at:
Carestream Dental will work with you to resolve any concerns you have about this policy.