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CS Advantage
Maximize your investment with our premium service program that provides a full array of service, support and warranty options for your purchase. 
Enroll at the same time you purchase your Carestream Dental product to ensure the best performance, starting on the very first day.
 

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Service Offerings

CS Advantage gives you access to a number of exclusive benefits, starting with the following warranty, service and support options:

CS UpStream, THE optional service of CS Advantage
for your CS 9600 & CS 8200 3D Neo Edition
CS Protect

Available on all new imaging equipment purchases, CS Protect1 extends the warranty of your equipment and protects your investment from day one.

  • Provides coverage beyond the standard manufacturer’s warranty

  • Covers repairs such as malfunction and equipment failure

  • Fast repair/replacement times with no hidden fees

1Warranty terms vary based on region and equipment
CS Update

Keep up with the latest software updates.

  • Download updates directly from your computer

  • Update to the latest version available for your software when you’re ready

  • Access the latest software release

  • Option to renew once coverage expires

CS Support

Carestream Dental’s experienced support personnel are available to answer your questions and discuss your challenges, while our results-oriented training program helps you master your imaging system. Benefits include:

  • Available for both imaging equipment and software

  • Unlimited access to online training modules via Carestream Dental Institute

  • Expert training from Carestream Dental for a more personalized experience*

  • Multilingual course offerings (English, French, Italian, German and Spanish)

  • 24/7 access to a number of training and support options

  • Technical help available via live telephone support and/or email*

  • Remote support capabilities allow support team to detect and resolve technical problems immediately

  • Professional installation services

*Direct markets only
How It Works

The best time to enroll in CS Advantage is at the point of sale when purchasing your equipment and/or your software. The advantages are compelling:

  • Receive comprehensive support, training and software updates right from the start
  • Experience peace of mind, knowing your purchase is covered for an extended period of time
  • Avoid missing the opportunity to extend the warranty after the initial warranty expires
  • Enjoy special bundle and offers on your equipment*
*Equipment pricing and offers vary by region
What CS Advantage Includes:

Imaging equipment purchases

  • CS Protect: Extend the terms of your warranty and increase the length of coverage
  • CS Update: Immediate access to the latest updates available for your software
  • CS Support: Training and support for continuing education to ensure you get the most out of your purchase

Already purchased a Carestream Dental product? Contact us to know the conditions to enroll in CS Advantage. 

Software purchases

  • CS Update: Download the latest updates available for your software 
  • CS Support: Get unlimited technical support and access the latest training modules available

To discover all the benefits of CS Advantage, enroll today. The premium service and support program is only available in select regions. Contact your local representative if you have any questions about the program’s availability for a particular product. 

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